Forty
years ago, my wife and I had been married a little over a year. We were living
in Houston, and I was working for a big corporation downtown. My wife was
finishing up her degree at the University of Houston, and we needed extra money
for Christmas, so I went to work as a part-time salesman for the Christmas
season in one of Houston’s big department store chains, at its store in the
southwest part of town (for Houstonians who might remember, it was Foley’s at Sharpstown
Mall).
I
was all of 23 years old, still a brand-new Christian. I didn’t know I was going
to play a central role in what today we would call a social justice issue.
It
wasn’t difficult work, but it was tiring – two or three nights a week after
working all day and then all day at the department store on Saturday. I was
assigned to the men’s clothing department. The Christmas help was paid on an
hourly basis; the regular salespeople were salary plus commission. It wasn’t
unusual for the salespeople to elbow the Christmas help out of the way if the
likelihood of a sizable commission was looming.
I
quickly learned the ropes. The department manager was the czar; you did what he
told you to do. But the department buyer trumped the manager; our buyer was
known for rather imperiously walking into our department and telling whoever was
closest to remove that display, change that mannequin, or immediately replace
entire sections of clothing. And then he would waltz out, knowing his commands
were being obeyed.
All
the salespeople, and the manager, griped about the buyer.
Early
one evening, when we were in something of a lull, a woman by herself walked
into the department. She was in her 40s, well dressed, and looking, well,
really poised. I didn’t immediately go to her, because I figured one of the
commission salesmen would, or perhaps even the manager.
I
saw that they had noticed her, and then turned back to the conversation they
were having. She was looking around, clearly wanting to be helped.
They
glanced again, and continued to ignore her.
So
I walked over to her and asked if she needed assistance. She looked at me,
glanced over at the group of salespeople still talking, and nodded. “I need your
opinion,” she said, “I need you to hold some things while I look.” I told her I
wasn’t exactly a fashion expert, but I would do whatever I could.
She
laughed. “You’re about the same size at my husband,” she said. “I need to see
if the clothes should fit.” She looked again the salesmen, laughing at some
joke. “Are you a trainee?”
“No,
ma’am,” I said. “I’m Christmas help.”
She
smiled and nodded. And then she began to shop.
She
would pick out a shirt, study it, and then hold it up against me, nod, and hand
me the shirt. One short became two, and then three. Then she moved from dress
shirts to sport coats, and then belts. She fitted a belt around my waist, and
nodded. She’d ask a question, and I’d answer. She asked me several times if I
like a particular shirt or jacket, and sometimes I’d nod and sometimes smile
and then shake my head.
After
15 minutes, with my arms laden with clothes, we were suddenly approached by the
department manager, smiling and saying he would be glad to take my place. She looked
at him with a cold stare, shook her head, and pointed at me. “Him,” she said in
her soft, upper-class voice. “He will continue to help me.” And from then on
she ignored him.
My
manager was not pleased. He was even less pleased when I rang up the bill. It
came to more than $800, and this was in 1974 dollars. One of the biggest single
sales of the year, and no one received a commission.
I
carried her bags to her car. She asked me if I would receive a commission, and
I shook my head. “I’m paid hourly,” I said.
She
laughed. “Your friends learned a lesson today,” she said. “They cannot tell the
difference between what they call a wetback and someone who flies with her
husband from Mexico City on his private plane.”
She
smiled again, thanked me, and then she was gone.
I
walked back inside the store, where my manager was fuming.
“How
did you know she was wealthy?” he asked.
“I
didn’t,” I replied. “She was just a customer who needed help.”
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Photograph: Foley's Department Store at Sharpstown Mall in Houston the late 1960s.